Education and outreach

Museum Service Berlin offers education, outreach and visitor service for 13 museums in Berlin. We provide booking services for a diverse program of events and information about more than 200 Berlin museums and memorials. Call us +49 30 247 49 888 or write an E-Mail.

The work we do reflects our years of experience in the fields of education, mediation and care for visitors at the point of interaction between museums and the public. We are delighted to have successful working partnerships with various cultural institutions, which have been established through years of co-operation, and an extensive network of links within the museum and cultural landscape in Berlin. We foster the spreading of culture, literature, film, music, history, technology, sciences, architecture and history - in a way that is true to life and in accordance with specific needs.

We offer guided tours of various exhibitions for children, young people, families, school groups and adults, which are tailor made to fit individual requirements. Tours in other languages, workshops, discussions, talks by experts, courses, tours for blind and deaf people and tours for teachers are all available. We work with approximately 100 aides, all of whom are volunteers. They all have higher education qualifications in their respective discipline and have been trained and certified as museum and city guides. They put themselves forward to work at specific exhibitions and are chosen by the organising partner.

Information Service
Museum Service Berlin is a centralised telephone info-service, providing comprehensive information about more than 200 Berlin museums, memorials, castles and archives free of charge, in German and English, every day. In addition, we undertake responsibility for the information, advice and booking service for museums and exhibitions, as required or in part. Twice a year we look after the lines for the Long Night of Museums and, with this experience, we organise the telephone service for special exhibitions, theme years and festivals, like the 5th Month of Photography for example. 

On-site Visitor Service
For the exhibitions we are involved with, we also organise a visitors' service. We are there to greet visitors on site and are also responsible for the co-ordination of the trip, ensuring everything runs smoothly and that the visit is an enjoyable one.

Work in the public
We regularly publish information about all services we offer in the following channels aimed at the media, partners and those interested in us:

  • MuseumsTip (Infoflyer available four times a year, Circulation: 25,000)
  • MuseumsJournal (Specialist journal, Circulation: 7000)
  • - the shared web portal of Berlin museums
  • Newsletter sent to 600 Berlin schools
  • Events Calender of the Berlin City Magazine and Daily Newspaperszeitungen

Together with the Berlin Cultural Education Trust and the partner ARTS AND SCHOOL, the Museum Service contributes to the development of cultural education in Berlin.

You can find out about our offers here:

Guided Tours
Children & Families